RETURNS + SHIPPING

GENERAL

Please review the following basic terms that govern your use of, and purchase of, products from SERPENTSNDOVES.COM. Please note that your use of SERPENTSNDOVES.COM constitutes your agreement to follow and be bound by these terms.

RETURN

Please contact us before returning any products at  returns@SerpentsNDoves.com . For any defective/mislabeled products, we will ask for photos to be submitted of the product in order to make a determination.

NOTE: SERPENTS & DOVES (SERPENTSNDOVES.COM) DOES NOT MAKE ANY RETURNS FOR BUYERS REMORSE and/or WRONG SIZES. SO, PLEASE MAKE SURE TO ORDER YOUR SIZE ACCORDINGLY.

Any claims for misprinted/defective items must be submitted within 14 days after the product has been received.

 

Any already marked down, sale, clearance, discount codes, etc., items are not eligible for return. They will be considered Final Sale.

 

Returns WILL NOT be honored after the 14 day window is met.

 

Please Send Returns To: 

SERPENTS & DOVES®
ATTN: Returns

15068 Rosecrans Ave., No. 121
La Mirada, CA 90638

EXCHANGE POLICY

Unfortunately, we DO NOT offer nor can we accommodate exchanges at this time.

RETURN TO SENDER POLICY

If your package isn’t successfully delivered and is sent back to Serpents & Doves®, it is usually due to insufficient address information. In this case, your package will be returned to Serpents & Doves® and “Returned to Sender” will be issued on your tracking information. If an address is invalid or missing information and the carrier is unable to deliver your package, this is what will occur.

 

Return To Sender packages for buyers remorse will not be accepted.

DAMAGED OR DEFECTIVE ITEMS POLICY

To report a factory defective item, you will need to do the following process BEFORE returning:

 

Take a photo of the item which clearly displays the damage and email the photo to Customer Service (returns@SerpentsNDoves.com) along with a description of the damage/defective area and your name used at the time of order.

 

Once we receive your email and assess the defective area, we will contact with the determined outcome and any further instructions (if approved).

 

SHIPPING POLICY

Shipping fees are based on the total merchandise cost and the shipping method you choose.

Our shipping rates come directly from USPS. We do not add any handling fees. The live rates fluctuate and we have no control of how they adjust. All California residents will incur sales tax as set by the State of California and/or the County to which your delivery will be shipped.

 

 

DAMAGED SHIPMENTS (FOR RETURNS)

We are not responsible for any lost, stolen, or damaged packages. It is up to you to track your package and ensure you are there to receive it. All claims in regards to lost/stolen/damaged packages from sender (customer) to retailer (SERPENTS & DOVES®) must be made through the USPS , not through SERPENTS & DOVES®.

 

SERPENTS & DOVES® is not held liable for any lost/stolen/damaged packages that are shipped back as returns.